Terms of Use
Delivery Policy
Return Policy
  • Terms of Use

    Agreement between user and www.cookedchicago.com

    Welcome to www.cookedchicago.com. The www.cookedchicago.com website (the “Site”) is comprised of various web pages operated by Cooked Chicago LLC (“Cooked”). www.cookedchicago.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.cookedchicago.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

    www.cookedchicago.com is a E-commerce Site
    The Cooked website is here to provide customers with a platform to choose from a variety of prepared meals, snacks, and drinks that can be purchased for delivery.

    Electronic Communications

    Visiting www.cookedchicago.com or sending emails to Cooked constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

    Your account

    If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Cooked is not responsible for third party access to your account that results from theft or misappropriation of your account. Cooked and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

    Cooked does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.cookedchicago.com only with permission of a parent or guardian.

    Subscription Service Agreement

    By subscribing to our any of our reoccurring subscription services you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us, on the subscription terms set out in the application form you have completed, subject to variation in accordance with this agreement. You can cancel your subscription at any time, provided that you do so within the applicable cancellation notice period, as defined in this agreement. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.

    Auto-renewal. Following your initial subscription period, your subscription will be automatically extended for successive renewal periods of the same length, at the then-current non-promotional subscription rate. To cancel your subscription, you must email support@Cooked.co and we will do it for you. If you cancel, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.

    We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

    Account Transfer or Cancellation

    You may not transfer or sell your Cooked account and User ID to another party. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement. Right to Refuse Service: Cooked services are not available to temporarily or indefinitely suspended Cooked members. Cooked reserves the right, in Cooked’s sole discretion, to cancel unconfirmed or inactive accounts. Cooked reserves the right to refuse service to anyone, for any reason, at any time.

    Our Refunds Policy

    If you refuse a Product from us:

    Because you have cancelled the Contract between us within the applicable notice period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges.

    For any other reason (for instance, because you have notified us that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will notify you of your refund, if any, via phone or e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via phone or e-mail that you were entitled to a refund. If all or part of a Product (Defective Item) is defective, we will credit you an amount equivalent to the value of the Defective Item towards a future purchase, including any applicable delivery charges and any reasonable costs you incur in refusing the Defective Item.

    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

    Links to third party sites/Third party services

    www.cookedchicago.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Cooked and Cooked is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Cooked is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Cooked of the site or any association with its operators.

    Certain services made available via www.cookedchicago.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.cookedchicago.com domain, you hereby acknowledge and consent that Cooked may share such information and data with any third party with whom Cooked has a contractual relationship to provide the requested product, service or functionality on behalf of www.cookedchicago.com users and customers.

    No unlawful or prohibited use/Intellectual Property

    You are granted a non-exclusive, non-transferable, revocable license to access and use www.cookedchicago.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Cooked that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

    All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Cooked or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

    You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Cooked content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Cooked and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Cooked or our licensors except as expressly authorized by these Terms.

    Use of communication services

    The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

    By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

    Cooked has no obligation to monitor the Communication Services. However, Cooked reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Cooked reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

    Cooked reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Cooked’s sole discretion.

    Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Cooked does not control or endorse the content, messages or information found in any Communication Service and, therefore, Cooked specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Cooked spokespersons, and their views do not necessarily reflect those of Cooked.

    Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

    Materials provided to www.cookedchicago.com or posted on any Cooked web page

    Cooked does not claim ownership of the materials you provide to www.cookedchicago.com (including feedback and suggestions) or post, upload, input or submit to any Cooked Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Cooked, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

    No compensation will be paid with respect to the use of your Submission, as provided herein. Cooked is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Cooked’s sole discretion.

    By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

    Third Party Accounts

    You will be able to connect your Cooked account to third party accounts. By connecting your Cooked account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

    International Users

    The Service is controlled, operated and administered by Cooked from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Cooked Content accessed through www.cookedchicago.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

    Indemnification

    You agree to indemnify, defend and hold harmless Cooked, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Cooked reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Cooked in asserting any available defenses.

    Liability disclaimer

    THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Cooked Chicago LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

    Cooked Chicago LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. Cooked Chicago LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Cooked Chicago LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Cooked Chicago LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

    Termination/access restriction

    Cooked reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Illinois and you hereby consent to the exclusive jurisdiction and venue of courts in Illinois in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

    You agree that no joint venture, partnership, employment, or agency relationship exists between you and Cooked as a result of this agreement or use of the Site. Cooked’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Cooked’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Cooked with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

    Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Cooked with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Cooked with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

    Changes to Terms

    Cooked reserves the right, in its sole discretion, to change the Terms under which www.cookedchicago.com is offered. The most current version of the Terms will supersede all previous versions. Cooked encourages you to periodically review the Terms to stay informed of our updates.

    Contact Us

    Cooked welcomes your questions or comments regarding the Terms:

    Cooked Chicago LLC
    2616 N Cicero Ave, Chicago, Illinois 60639

    Email Address: support@cookedchicago.com

    Telephone number: (847) 859-2303

    Effective as of January 01, 2015

  • Delivery Policy

    What do you deliver?

    We’ll deliver any item that is sold on our website.

    When do you deliver?

    At checkout, you’ll be asked to choose a time that is best suitable for you. Delivery times may be limited to your area.

    Where do you deliver?

    At this time, we are only delivering to select areas of Chicago.

    How do you deliver?

    We’ll have one of our drivers deliver your meals locally. You’ll be notified by text-message when the driver is on their way.

    How much is delivery?

    Delivery is $10.00 per order.

    How can I track my delivery?

    You’ll select a delivery time range at checkout. The driver will notify you when your delivery is next, and when your driver arrives. You’ll be able to track him at that time. A link will be provided in the text message.

    Do you offer pick up options?

    Not at this time.

    What happens if something comes up and I cannot be there for my delivery?

    Notify us at delivery@cookedchicago.com

  • Return Policy

    Do you issue returns?

    If you are unsatisfied with your order or any menu item, please email support@cookedchicago.com.

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